This session was given by a guy who believes wholeheartedly in agile and user-centered design, but does the interaction design upfront. He gave some interesting tips about user-centered design approaches and an overview of the process his company follows.
Unfortuneately the session did not cover fast in any detail or how to design searches. It was disappointing.
I didn't manage to capture all the phases and steps involved in his process, but here are some of them:
Analysis: stakeholder workshop, user interview, personas, user stories and tech assessment, create data source inventory
Concept development: create information model, create process model, concept sketches, model system architecture, feasability study woth prioritized source systems
Interaction design: concept sketches are presented to stakeholders, create wireframes for user stories, perfomance test....
.... And this is where i missed the rest
He also included the following list of User interview question types:
Participation - let me help you do X
Demonstration - show me how to do X
Role-playing - i'll be the customer and you are you, let's play
Sequence - walk me through the process?
Specific example - what did you do last time?
Peer comparison - do others do it this way?
Project ahead - what will this be like in 5 years?
Look back - how are things different this year?
Quantity - how many X do you need?
Exhaustive list - what do you need to do X?
Other viewpoint comparison - what is your boss' opinion?
And here's a list of Search tips and development approaches he brought up:
Business intelligence specialists have great tips for ways of showing refiners.
Use synonyms
Broken by sources: people, documents, products
Always show availability when you show people profiles
Use jquery to develop protoypes first and then plug the prototypes into fest search
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