Adoption plan should include:
Communication - executive level support, leverage experts, town hall meetings, breakroom posters, online scavenger hunts and ongoing comunications
Training - the users get training just in time and just enough
Content conversion - moving the old content into the new system. 1 clean and migrate everything, 2 don't migrate anything but index old content, 3 clean and migrate recent content only.
User support - contact person for every page, internal site owner user groups who can help themselves, get helpdesk on board and help them answer questions, end user feedback loop, end user resources
Incentives and rewards - wiifm, make it fun, recognition for content contribution, Have a great ux
Executive buy-in - get help from execs to change the culture,need a governance board
Information architecture- good site organization matters - if its not easy to find users will give up, simplify the template by turning off features, visual brand
Governance plan - you invest in the infrastructure and you want to make sure that you're getting the most out of it
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